Return & Refund Policy
Products are eligible for RETURN if they are received in a damaged or defective condition. For that, contact us within 48 hours of receiving the package and send us a picture for exchange. We will arrange for reverse pick up of the damaged product and ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back. Exchange will be processed in 7-9 working days.
Please refuse to accept the parcel if you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery and reach out to our team.
In rare cases where the quality of the product is an issue, we would require you to mail us the product pictures for the same and our team shall decide about the quality difference. On approval we would require you to ship the product back to us in a safe condition and our team would issue store credits for the same value of the product. Please note that this case is only applicable in case the product is unused.
The REFUND policy is applicable in case the replacement of a damaged product is not available. In case of online paid orders, the refund will be made back to the same bank account used to pay for the order. In case of COD orders, customers' bank account details would be required and the refund would be credited within 7-10 working days from the date of cancellation of the order. Alternatively, refunds can also be done via PayTM.
Cancellations by Customer
- You can change or cancel your order within 12 hours of placing the order. Post that we would not be able to accept cancellations. Acceptance of cancellation request by customer is at the sole discretion of Quirktrunk. Simply email us at firstname.lastname@example.org with your order number mentioned in the subject line.
- If a PrePaid Order is cancelled, then we can only provide store credit of the amount paid.
Cancellation by Quirktrunk
Our main aim is to ship out every order successfully; in some situations we may cancel the order. Some of the circumstances which may result in your order being cancelled include:
- Availability of items.
- In case of inaccurate or insufficient address and if delivery location is in a non serviceable area.
- In case of incorrect or fraudulent payment.
- Due to any unforeseen circumstances or internal reasons, Quirktrunk reserves the right to cancel any order at any point of time, and will not be liable to anyone for the same.